| 引用本文：江萍, 王洁, 赵琦, 盛宇超.基于家庭医生工作室标化工作量的绩效管理应用研究[J].中国卫生政策研究,2017,10(10):16-22 |
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| 基于家庭医生工作室标化工作量的绩效管理应用研究 |
| 投稿时间：2017-07-06 修订日期：2017-09-22 PDF全文浏览 HTML全文浏览 |
| 江萍1, 王洁2, 赵琦3, 盛宇超3 |
1. 上海市长宁区卫生与计划生育委员会 上海 200050;
2. 上海市长宁区虹桥街道社区卫生服务中心 上海 200051;
3. 复旦大学公共卫生学院 上海 200032 |
| 摘要:目的：通过标化工作量，对家庭医生工作室工作进行绩效管理，科学、动态地衡量员工工作行为和效果。方法：采取文献检索、小组访谈、专家咨询等方式，在家庭医生服务包的基础上确立24类65项服务项目，采取以时间为主的标化法，确立工作量化指标、绩效考核内容及方法并实施。结果：将标化工作量前后工作人员（家庭医生及其助手）工作量、绩效、服务效率同比，均有不同程度提高。结论：标化工作量对家庭医生医护组合进行绩效管理，可明显提高工作量、服务效率和绩效，有助于激发工作人员的积极性和潜能，符合社区卫生服务改革的需要，具有科学性、可行性和有效性。 |
| 关键词:家庭医生工作室 标化工作量 绩效管理 |
| 基金项目:2016年上海市长宁区卫计委委托项目；2017年上海市政府决策咨询重点项目（2017-A-053-A） |
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| Research on performance management based on standardized workload of family doctor studio |
| JIANG Ping1, WANG Jie2, ZHAO Qi3, Sheng Yu-chao3 |
1. Changning District Health and Family Planning Commission, Shanghai 200050, China;
2. ShanghaiHongqiao Street Community Health Service Center, Shanghai 200051, China;
3. School of Public Health, Fudan University, Shanghai 200032, China |
| Abstract:Objective:Through standardized workload, this paper intends to conduct performance management of family doctor's studio so as to scientifically and dynamically evaluate employees' (family doctors and their assistants) work behavior and results. Methods:We enhance the development of family doctor studios and establish 65 (24 categories) services based on the service pack of family doctor using methods like literature review, group interview and expert consultation etc. Through time-based standardization, we endeavor to set up quantitative indicators, the content and method of performance assessment and to implement this performance management. Results:Employees' workload, performance and service efficiency have all improved to some extent year-on-year after the workload standardization. Conclusions:It was shown that the performance management of family doctor team through workload standardization could enhance employees' workload, service efficiency and performance significantly. It helps motivate employees to reach their full potential, which is scientific, feasible and effective and fit in with the needs of community health reform. |
| Key words:Family doctor's studio Standardized workload Performance management |
| 摘要点击次数: 1957 全文下载次数: 11 |
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