| 引用本文：翟运开, 路薇, 赵杰, 侯红利.基于结构方程模型的远程会诊患者满意度研究[J].中国卫生政策研究,2018,11(9):64-70 |
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| 基于结构方程模型的远程会诊患者满意度研究 |
| 投稿时间：2017-10-15 修订日期：2018-03-30 PDF全文浏览 HTML全文浏览 |
| 翟运开1,2,3, 路薇1, 赵杰1,2,3, 侯红利1,3 |
1. 郑州大学管理工程学院 河南郑州 450001;
2. 郑州大学第一附属医院 河南郑州 450052;
3. 互联网医疗系统与应用国家工程实验室 河南郑州 450052 |
| 摘要:发展惠及农村的远程会诊系统，实现医疗信息系统的互联互通是医药卫生信息化建设的重要内容。本文以河南省的远程会诊发展为背景，基于结构方程模型，探讨了患者认知、人员质量感知、程序质量感知、技术质量感知、资费感知对患者满意度的影响机理，建议加强远程会诊对患者的宣传，合理管控从业人员行为规范和会诊流程，提高患者满意度进而推动我国远程会诊的发展。 |
| 关键词:远程会诊 患者满意度 结构方程 |
| 基金项目:教育部人文社会科学研究项目（16YJAZH074）；国家自然科学基金项目（71673254） |
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| Study of patient's satisfaction in remote consultation based on structural equation modeling |
| ZHAI Yun-kai1,2,3, LU Wei1, ZHAO Jie1,2,3, HOU Hong-li1,3 |
1. School of Management Engineering, Zhengzhou University, Zhengzhou Henan 450001, China;
2. The First Affiliated Hospital of Zhengzhou University, Zhengzhou Henan 450052, China;
3. National Engineering Laboratory forInternet Medical Systems and Applications, Zhengzhou Henan 450002, China |
| Abstract:The development of rural remote consultation system, to achieve the medical information system interoperability is the medical and health information construction of the important content. Based on the structural equation model, this paper discusses the mechanism of patient awareness, the quality of personnel perception, the quality of process perception, the quality of technology perception, the impact of tariff perception on patient satisfaction, and then put forward to strengthen the remote consultation on the patient's publicity, reasonable control of practitioners behavior norms and consultation process, to promote the patient's satisfaction and the development of remote consultation in China. |
| Key words:Remote consultation Patient satisfaction Structural equation |
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