| 引用本文：胡广宇, 刘远立.医疗服务患者体验的概念和评价实践[J].中国卫生政策研究,2019,12(3):24-31 |
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| 医疗服务患者体验的概念和评价实践 |
| 投稿时间：2018-04-23 修订日期：2019-01-07 PDF全文浏览 HTML全文浏览 |
| 胡广宇, 刘远立 |
| 北京协和医学院公共卫生学院 北京 100730 |
| 摘要:患者体验逐渐被认为是医疗服务质量的三大基石之一。本研究评述了患者体验相关概念和国内外患者体验评价研究进展，在分析英国国家卫生服务患者调查和美国卫生系统消费者评价以及国内患者体验评价现况的基础上，提出了未来研究在方法学和评价实践层面值得关注的重点。 |
| 关键词:医疗服务质量 患者体验 调查问卷 |
| 基金项目:国家自然科学基金重点项目（71532014） |
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| Review of the concept and measurement of patient experience in healthcare services |
| HU Guang-yu, LIU Yuan-li |
| School of Public Health, Peking Union Medical College, Beijing 100730, China |
| Abstract:Patient experience is increasingly considered to be one of the three pillars of quality of healthcare.This study summarizes domestic and international researches related to the concept of patient experience and the progress of patient experience evaluation.Based on the analysis of patient experience evaluation practice in the United States and the United Kingdom, this paper summarizes the major findings from relevant researches, and proposes the future research direction for China. |
| Key words:Quality of healthcare Patient experience Surveys and questionnaires |
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