| 引用本文：朱西敏, 胡银环, 吴晓悦, 张泽苗, 李佳怡, 漆振.互联网+医疗背景下患者体验的评价：系统综述[J].中国卫生政策研究,2021,14(7):18-25 |
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| 互联网+医疗背景下患者体验的评价：系统综述 |
| 投稿时间：2021-07-05 修订日期：2021-07-19 PDF全文浏览 HTML全文浏览 |
| 朱西敏, 胡银环, 吴晓悦, 张泽苗, 李佳怡, 漆振 |
| 华中科技大学同济医学院医药卫生管理学院 湖北武汉 430030 |
| 摘要:目的：探究互联网+医疗背景下患者体验的评价方法、维度和结果。方法：采用系统综述的方法，以3个英文数据库和2个中文数据库为数据源，遵循PRISMA准则筛选文献。结果：最终纳入16篇文献，评价方法有定性研究、定量研究和混合方法研究，评价维度在不同研究对象和患者性质中具有差异性，评价结果显示大部分的患者体验是积极的，阻碍患者体验的因素有技术和临床质量、隐私、安全性、问责性、易用性等。结论：互联网+医疗背景下患者体验的研究呈现了对象的多样化和方法科学化的趋势。通过对患者体验的评价了解患者对健康领域技术创新的看法和感知，为之后互联网+医疗的推进提出了三点建议，为实现以患者为中心的医疗提供依据。 |
| 关键词:患者体验 互联网+医疗 系统综述 评价 |
| 基金项目:国家自然科学基金（71774062） |
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| Evaluation of patient experience under the internet plus healthcare: Systematic review |
| ZHU Xi-min, HU Yin-huan, WU Xiao-yue, ZHANG Ze-miao, LI Jia-yi, QI Zhen |
| School of Medicine and Health Management, Tongji Medical College, Huazhong University of Science and Technology, Wuhan Hubei 430030, China |
| Abstract:Objective: This paper aims to explore the methods, dimensions and results of patient experience evaluation under the Internet plus healthcare. Methods: In this paper, we adopt the systematic review approach and select literature according to the PRISMA criteria from three English databases and two Chinese databases. Results: Finally, we select 16 articles for the qualitative, quantitative and mixed methods researches, and adopt differentiated dimensions for different subjects and patients. Our evaluation results show that most of the patient experience is positive and that factors undermining patient experience include technical and clinical quality, privacy, security, accountability and usability. Conclusions: The patient experience under the Internet plus healthcare showcases the trend of diversified subjects and scientific methods. Based on patients' views and perceptions of innovative healthcare technologies in our evaluation of patient experience, we put forward three suggestions for promoting the Internet plus healthcare, which will provide basis for patient-oriented healthcare. |
| Key words:Patient experience Internet plus healthcare Systematic review Evaluation |
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