健康咨询对话式人工智能应用实践指南研究

马骋宇; 吴海锋; 张毓辉; 顾雪非; 韩优莉

引用本文：马骋宇,吴海锋,张毓辉,等.健康咨询对话式人工智能应用实践指南研究[J].中国卫生政策研究,2025,18(4):66-73

健康咨询对话式人工智能应用实践指南研究

投稿时间：2025-02-20 PDF全文浏览 HTML全文浏览

马骋宇¹,吴海锋²,张毓辉^3,4,顾雪非⁵,韩优莉¹

1.首都卫生管理与政策研究基地/首都医科大学公共卫生学院北京 100069 ;2.抖音集团旗下小荷健康医学中心海南海口 571925 ;3.海南省卫生健康委员会海南海口 570203 ;4.中国卫生经济学会北京 100191 ;5.国家卫生健康委卫生发展研究中心北京 100032

摘要:人工智能技术发展为公众获取健康信息提供了新途径。目前国内外已出现健康咨询类对话式人工智能的研究及实践探索,但对其发展中的关键问题,尚缺乏统一意见。在此背景下,本研究在广泛检索国内外文献的基础上,经过多轮专家咨询,针对健康咨询对话式人工智能的定义、特点、应用场景、评价要素、评价方法、展望与挑战等六大问题开展研究,形成健康咨询对话式人工智能应用实践指南,为推动人工智能技术在医疗健康领域的创新应用和规范发展提供参考。

关键词:对话式人工智能健康咨询实践指南

Research on practice guideline of health conversational artificial intelligence

MA Cheng-yu¹,WU Hai-feng², ZHANG Yu-hui^3,4, GU Xue-fei⁵, HAN You-li¹

1.Capital Health Management and Policy Research Base, School of Public Health, Capital Medical University, Beijing 100069, China ;2.Xiaohe Health Medical Center, Haikou Hainan 571925, China ;3.Health Commission of Hainan Province, Haikou Hainan 570203, China ;4.Chinese Society of Health Economics, Beijing 100191, China ;5.China National Health Development Research Center, Beijing 100032, China

Abstract:The development of artificial intelligence (AI) technology has provided new avenues for the public to access health information. While both domestic and international research and practical applications of health conversational AI have emerged, there remains a lack of consensus on the key issues surrounding their development. Based on a comprehensive review of domestic and international literature and multiple rounds of expert consultations, the study focuses on six issues:the definition, characteristics, application scenarios, evaluation elements, evaluation methods, as well as prospects and challenges of AI-driven health consultation systems, and develops the practice guideline for health conversational artificial intelligence. The findings aim to provide scientific reference for promoting the innovative application of AI technology in the healthcare field.

Key words:Conversational artificial intelligence Health consultation Practice guideline

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